We ship most orders within 1-2 business days as noted on a products detail page.
All orders are shipped by established national and international couriers unless otherwise specified. Orders shipped using our standard ground shipping methods will normally be received within 3-7 business days.
Hawaii, Alaska and Puerto Rico
We ship via USPS Priority Mail Service. Processing time is 2-3 business days and transit time may vary from 5-10 business days.
An email with tracking information will be sent as soon as the order ships.
Orders may be received complete in the same box or may be received in different boxes. If more than one box is sent, UPS or USPS may deliver at different times.
Local Customers can select Store Pickup as the shipping option and the order can be picked up from our US warehouses. Please write a note in the order comments section telling us when you will be coming to pickup your order, so we can have it ready for you.
Shipping costs are automatically calculated during checkout and these charges are approximate. Actual shipping costs will be determined once the order is ready to ship. If the shipping cost is equal to or less than the amount calculated in the shopping cart, we will adjust it and ship your order. However if the shipping cost is greater than that estimated by the online shopping cart, we will contact you for your approval. Once approved, the additional shipping cost will be added to your order.
Customer is responsible for all shipping charges including Refused Shipments.
We ship to most international destinations via USPS Priority Mail
Processing time is 2-3 business days and transit time may vary from 10-15 business days.
However, transit time may be longer due to customs or import processing per country.
Other Fees such as tariffs and taxes are charged by destination country and are not included in our shipping costs. It is recommended to check with your local customs agency for an accurate estimate of your import cost.
Orders from Alaska, Hawaii, Puerto Rico, US Virgin Islands and Caribbean will be shipped via USPS Priority Service.
All orders from Canada will be shipped by UPS Standard Ground only!
If, for any reason, you are not happy with a product, it can be returned to us within 7 days of receipt of the order as long as it meets the following requirements:
In the event that you receive a broken or damaged item due to manufacturer error, Please e-mail us the following information
When losses involve damaged or missing cartons, please contact the delivery carrier (UPS or USPS) for instructions on filing a claim first!
Any other discrepancy such as missing items should be reported to HEM Corporation within 7 days of receipt of goods.
No merchandise will be accepted for return without prior authorization.
International Order Returns
All international sales are final and can not be returned.
What information do we collect?
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.hemfragrances.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.