Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@hemincense.com


 Shipping / Return /  Payment related FAQ

Q. How long will it take to get my order?

A. It depends on your location. After the order is placed it generally takes 5-7 business days to arrive. Overseas deliveries can take anywhere between 7-16 days. Delivery details will be provided in your confirmation email.

Q. What shipping carriers do you use?

A. We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Q. Can I return my product?

A. We aim at making sure that our products are loved by our clients, but if you feel like returning an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Q. How do I cancel my Order?

A. You can cancel an order that has not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to (care@hemincense.com). After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

Q. How can I check if HEM delivers to my postal Code?

A. You can check it on the product page. Just type the pin code in the “Check Delivery” box and you will get to know if we deliver to your pin code.

Q. How can I track the status of my order?

A. You will receive messages on your registered mobile number and email about the status of your order. You can also check it on our website under the “My Order” section. Once you order on our website, you will receive a message about the order confirmation and the expected delivery date of your order, along with a tracking link. You can anytime track the order status.

Q. In case, if you return with promotional codes or a discount?

A. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the U.S. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take to receive a tracking number?

A. It will usually take between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is free for the U.S. on all orders above $25.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@hemincense.com

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.


Incense & Incense Sticks related products FAQ

Q. Does incense stick contain harmful chemicals?

A. No, incense sticks do not contain harmful chemicals. They are made of only aromatic blends of biotic and synthetic materials, which release fragrant smoke when burned. Charcoal, Bamboo, Gum, Fragrance oil, essential oil, and base oil are the major components of incense sticks. We follow standard industrial norms for manufacturing techniques.

Q. What are the different types of incense sticks?

A. There are various forms of incense sticks available in the market such as Scented Incense Sticks, Hand Rolled Masala Incense Stick, Cones, Resins, Backflow cones, Incense Mixture, to name a few.

Q. For what purposes incense sticks can be used?

A. Incense sticks release fragrant smoke when burned. They are used during meditation, yoga, aromatherapy, spiritual ceremonies, smudging etc. They are also used as room freshener or mosquito repellent. Incense Sticks, when burned give After inflaming incense sticks, we get a clean-smelling, hygiene, sweetened air rooms, and bathrooms. Then incense sticks aromas are used in religious and public ceremonies. They're also believed to have romance-inspiring aroma's

Q. How to choose the right incense sticks?

A. When an incense stick is burned, it releases smoke, which we inhale, therefore it is always recommended to buy an incense stick from a good brand which does not use harmful chemicals.

Q. How incense sticks are manufactured?

A. Incense sticks can be manufactured mostly in three ways; Hand roll production, Machine deep production, and Pressed technique.

Q. What are the ingredients used in masala incense sticks?

A. Masala Incense sticks are made of fragrant oils collected from the extracts of herbal plants, resins, flowers, seeds, roots, and aromatic barks.

Q. Are incense sticks and scented candles the same thing?

A. No, they are two different things. Scented candles are made of wax and fragrance oil, whereas incense sticks are made from extracts of herbal plants, resins, aromatic barks etc. The fragrance of incense sticks is more powerful and spreads quickly as compared to scented candles. Also, scented candles are more expensive than incense sticks.

Q. How does incense give fragrance?

A. When the incense stick is lighted, it releases smoke which contains the fragrance. Smoke is a form of gas which quickly spreads in the entire room along with the fragrance and thus making the entire room fragrant.

Q. Are there any harmful by-products during incense manufacturing

A. There are no by-products. Dust is the primary waste material and is contained by vacuuming and excellent ventilation.

Q. Is your incense vegan friendly?

A. Yes, All of our products and the ingredients used to make incense sticks are 100% vegan.

Q. What are some safety tips for healthy incense burning?

A. It is completely safe to burn an incense stick, here are few safety tips for you;

  • Lit an incense stick in an open/well ventilated space and avoid placing it under a shelf.
  • Put out the incense as soon as you leave the room.
  • Avoid falling asleep with the incense still burning.
  • Keep the room well-ventilated at all times. The smoke may saturate the air very fast and cause nausea and headaches.
  • Avoid using an incense you don’t know anything about or doesn’t seem trustworthy.
  • Do not burn incense near a child younger than 6 months old. Some materials may cause respiratory problems.
  • Avoid burning incense around sensitive or asthmatic people. Pregnant women should also use it carefully.
  • Don’t handle an incense burner while the incense is burning.
  • Keep all burning incense away from kids, pets, and fabrics

Q. How incense helps in aromatherapy?

A. Using incense for aromatherapy has many benefits. It reduces stress, frustration, anxiety and depression. It also helps you get a good sleep, soothe the soul and makes you feel positive. etc. In aromatherapy, a variety of essential oil and sticks are used. These incense tigers the neurons of our head and helps in calming.

Q. How essential oil should be used?

A. Essential oils are used in diffusers and humidifiers. Few drops of essential oil can be added to the bathwater, it can also be added to the massage oil to get the maximum benefit.

Q. Is using essential oil harmful for children?

A. Direct use of essential oil on children's skin may be harmful, it is recommended to use diluted form of essential oil for children. Doctor or aromatherapist consultation is recommended before using essential oil for children.

Q. How incense sticks are useful during Yoga?

A. Lighting an incense during yoga sessions helps you create the right atmosphere for your body and mind. They help you boost your energy levels and at the same time, keep your mind restful for a perfect yoga session.


Other FAQ

Q. Where is your company located?

A. We have an office in India; Supply warehouses in the USA.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Any other question?

A. You can contact us through our contact page! We will be happy to assist you.

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